Return Policy

Per the FD&C Act sanitation requirements, we cannot accept any returns on Skin Care products, Hair Chemicals or Brushes, Food Products, Electronics, Socks, Nail Polish or Makeup once it is opened/used.

Returns and Refunds:

If you are not satisfied with your product or if you ordered an incorrect item or size, you may return your package for an exchange or a refund within 30 days, provided it meets the following conditions:

  • Items must be in new condition – never been used or tested.
  • Items must be returned with all original packaging and accessories.
  • Must be unopened and still in their plastic wrap or sealed – (Food and sealed medical ointments, vitamins).
  • Consumer electronics must have a UPC number or serial number.

Return Authorization

All returns require a Return Merchandise Authorization (RMA). Please request an RMA by calling SupremeMed Customer Service at (800) 594-2295 or by contacting us at care@suprememed.com.

Correct Item Shipped 

If we shipped the correct product and the customer wishes to return it for an exchange, the customer is responsible for the shipping costs to and from SupremeMed for the replacement.

For a refund, a 5% restocking fee will be applied. Shipping costs are non-refundable, and the buyer is responsible for shipping the item(s) back.

Defective or Incorrect Item Shipped 

In the event that we ship a defective or incorrect item, we require customers to provide a photo of the received item to care@suprememed.com. Once confirmed, we will provide a prepaid label for returning the package to us at no cost to you.

If a product is found to be defective, a proper inspection will be conducted, and you will have the option to receive a replacement or a refund. You will be credited 100% of the amount paid for the refund. However, if the item is not found to be defective, the buyer will be responsible for the cost of the prepaid label and shipping the package back to the buyer, or a 5% restocking fee will be applied.

Free Shipping Items Returned

If an item which was ordered under our “Free Shipping” special and returned for a refund, the original shipping charge we incurred will be deducted from the amount refunded to your credit card.

Refused/Returned Package 

Once an order has shipped, it is considered a completed transaction and is subject to our standard return policy. Refusing a package does not entitle you to a full refund. Refused packages are subject to a 5% restocking fee* plus the cost of return service fees from UPS, USPS, or any other shipping methods used.

*The restocking fee covers costs incurred during the fulfillment of your order, including but not limited to merchant processing fees, wages, transportation fees, inventory shortages, and materials.

Unfortunately, and without exception, we cannot accept any returns on opened or used items. Items returned without prior written authorization (RMA #) will either be sent back to the sender or may be subject to a 5% restocking fee.

Return Shipping

We encourage customers  to use a trackable and insured shipping service with “Signature Required” for your own protection. For any lost return package, the buyer is responsible for filing a claim with the shipping company.

All returned products undergo inspection by our manufacturer. Please note that refunds or exchanges will be determined after the inspection is completed. Allow up to one week from the return delivery date for your return to be processed.